Questions about a booking, a payment, or your account? We’re a small team and we read every message.
Fastest way to reach us
Email help@aurabook.org. Include the email on your AuraBook account and, for booking issues, the business name and appointment date. We reply within one business day.
Email support
How do I cancel or reschedule?
Open the Bookings tab, tap the appointment, and choose Reschedule or Cancel. Each business sets its own cancellation window; if you’re inside it, the app tells you before you confirm.
When am I charged?
Depending on the business, you either pay in full at booking or leave a deposit and pay the rest at your visit. The price breakdown is shown on the checkout screen before you tap Book, and again on your appointment ticket.
How do refunds work?
If you cancel within the business’s cancellation window, the charged amount is refunded automatically to the card you paid with. Refunds usually appear within 5–10 business days depending on your bank. If a business cancels on you, you’re refunded in full.
What is the $1.49 booking fee?
A small fee that keeps AuraBook running so we don’t have to take a cut from your barber or stylist. It’s shown on every checkout and is refunded along with your booking if the appointment is cancelled inside the window.
What are AuraPoints?
Points you earn at each business you visit, redeemable for that business’s rewards at checkout. Points belong to the business that gave them and don’t transfer between businesses.
I didn’t get a confirmation or reminder.
Check that notifications are allowed for AuraBook in your iPhone’s Settings. Every confirmed appointment also appears in the Bookings tab, and reminders are sent the day before and one hour before.
When do I get paid?
Payments go to your bank through Stripe. Your Earnings page shows your live balance, what’s on the way, and lets you cash out instantly to a debit card when you need funds sooner. Stripe dashboard and bank account settings are one tap away on the same page.
What does AuraBook charge me?
There’s no commission on your work. You pay a card-processing fee of 2.75% + 30¢ per transaction. Clients pay a separate $1.49 booking fee. What you charge is what you keep.
Taxes and 1099s
Your earnings reports and tax documents live in Settings → Taxes & 1099s. Stripe issues your 1099-K in January if you meet the IRS threshold.
AuraPro subscription
AuraPro unlocks featured placement, insights, and pro tools. It’s billed through your Apple Account at $19.99/month or $139.99/year and renews automatically until cancelled. To manage or cancel: iPhone Settings → your name → Subscriptions → AuraPro. Cancelling stops the next renewal; you keep AuraPro until the end of the period you’ve paid for.
Delete my account
In the app: Profile → Settings → Delete Account. This permanently removes your account, bookings, messages, reviews, and profile. Payment records are kept by Stripe as required by law. You can also email us and we’ll do it for you within a few days.
Change my email, name, or photo
Profile → Edit Profile. Clients can also choose whether businesses see their photo.
To report a business, a client, or a review, use Report from that profile’s menu in the app, or email us with details. We take safety reports seriously and follow up on every one.